Teaching Pack for BTEC First 2018: Unit 5: Principles of Customer Service

Teaching Pack for BTEC First 2018: Unit 5: Principles of Customer ServiceComprehensive notes in student-friendly language structured in the order of the 2018 Award specification!

These comprehensive booklets cover the
unit – ideal for independent learning. Variety of regular activities engages students with different learning styles. Recap questions ensure students retain key information.

  • Up-to-date case studies apply the theory to real businesses
  • Lesson plans, scheme of work and answers – your planning done
    for you!
  • Practice assignment tasks throughout – get it right first

Helps students to acquire and relate the theory to the various vocational business examples used within the activities and signposts them to conduct relevant research for their assignment – J Whatford, HoD & Peer Reviewer

Includes photocopiable master with site licence; electronic copies available. Orders are normally dispatched in 2-5 working days.

Price is £89
Click here for full details and to order.

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